Sprint Service is it an oxymoron or not? For those of you that don't know (here comes backstory), I love my cell phone. My cell phone is an extension of me. It has my email for work, my personal email, my contacts, my calendar, and oh yeah, it is a phone.
I dropped my cell phone in the baby pool on Monday while talking to a friend and fighting with Molly over walking head first into said pool.
I will take a short break so you can stop laughing, compose yourself and continue reading...
Are you done yet? Good.
So I tried to dry out my phone. I read up on how you can take a bunch of silica packets and put your phone in a baggie with the silica and it will magically work. Then my darling husband reminded me that we have Equipment Protection.
I called Sprint. I was on hold for 14 minutes and 40 seconds (hey, 1440... just made that connection (the company I work for)). Did I mention I was on hold for over 14 minutes waiting for a rep? I explained my issue, she transferred me to the right person (but first gave me that direct number in case of disconnection), and in 2 minutes I was done and a new phone (an upgraded phone I might add) is being shipped and will be here Thursday morning.
YAY!
Wednesday, September 5, 2007
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4 comments:
Wow! Only 14 minutes and they got you to the right department without disconnecting you?! That IS service! Maybe we should have had you handling our Sprint fiasco!
I think Sprint owed your family a (relatively) quick and painless service contact with a good outcome. Maybe they've turned a corner.
So everyone, doug and erica are my sister and brother in law and if you can't tell, they have NOT had a good experience with Sprint.
I can't believe THAT is the post you guys finally comment on... BLAH.
I love Sprint...they gave me a 755p for under $200. And I got to keep (sell) my old 650. Are you sure we deal with the same cell phone company? ;-)
P.S. The bill after the upgrade was over $500...spent a lot more than 14 minutes on that phone call!
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